this is due Saturday by 6pm and no borrowed material from online so means no plagiarism, must read all instructions on the attachments i attached.
Turning reports will be monitored and there is NO borrowed material permitted on this assignment. If you get anything besides a zero (0%) on your TII, be sure to open the originality report and make sure it is just the template that is “hitting” on the TII report.
Examples of KSA-based question for customer service position: (these questions would qualify for full-points consideration)
How do you handle an irate customer?
The phone is ringing, a co-worker is standing at your desk needing assistance, and you are in the middle of putting notes in the system from your last call while they are fresh in your mind. What do you first? Why?
Example of questions that would NOT receive points and why (noted in parentheses):
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