How do companies design their operating systems to give them a competitive advantage?

Assignment: Developing Good Business Sense
Resources: Ch. 12 of Introduction to Business
Read the Developing Good Business Sense activity on p. 394 of the text.
nswer questions 1-4 from the activity in a 700- to 1,050-word paper in APA format.

Activity (p. 394) Text:
Why Do Operating Systems Differ?
Many people take the way goods and services are provided to them for granted. They do not think about the nature of the operating system that produces the goods and services they receive. To improve your understanding of how OMM processes work, complete the following assignment.
1. Choose three companies and observe how employees do their tasks. These can be three different fast-food restaurants or three entirely different types
of companies, such as a fast-food restaurant, a department store, or the emergency room of a hospital.
2. Think about the differences in the operations involved in the input, operations, and output stages of these companies. Try to identify the nature of their operating systems. Are employees organized in different ways? If so, why? If possible, talk to the managers and employees in these operations to further your analysis.
3. What are the main kinds of OMM costs companies have? How does this affect their OMM operations?
4. How do companies design their operating systems to give them a competitive advantage?